Return & Refund Policy
Return & Exchange Policy
Last updated: February 2026
Understand how returns, exchanges, and refunds work for Whitecliffs Group products so you know exactly what to expect.
Eligibility first Report within 48 hours Refunds if no replacement
Eligibility first
Only damaged, defective, or incorrect items that are unused and unaltered qualify.
48-hour reporting
Share clear photos or an unboxing video within 48 hours of delivery.
Refunds only if needed
Refunds are issued only when replacements are not possible, after inspection.
1. Eligibility for Returns & Exchanges
- Returns or exchanges are accepted only for damaged, defective, or incorrect products.
- Products must be unused, unaltered, and in original packaging.
- Requests must be raised within 48 hours of delivery.
- Products showing signs of use, wear, cutting, styling, or alteration are not eligible.
2. Non-Returnable Items
- Used or worn hair systems / wigs.
- Customized or made-to-order products.
- Products damaged due to improper handling or care.
- Clearance or discounted items (unless received damaged).
3. Damaged or Incorrect Products
- Contact us within 48 hours of delivery.
- Share clear images and/or an unboxing video showing the issue.
- Our team will review and confirm eligibility.
- Upon approval, we will offer a replacement or exchange. Refunds are issued only if replacement is not possible.
4. Exchange Process
- Approved exchanges are processed after the returned product is received and inspected.
- Replacement products are dispatched within 7–10 business days.
- Shipping charges for exchanges may apply unless the issue is from our side.
5. Refunds
- Refunds are applicable only for eligible cases.
- Approved refunds are processed to the original payment method.
- Timelines: Payment gateway / UPI / cards: 5–10 business days; banks may take additional time to reflect the amount.
- Shipping charges are non-refundable unless the error occurred from our end.
6. Return Shipping
- Customers are responsible for securely packing the product.
- Return shipping costs are borne by the customer unless the return is due to our error.
- We are not responsible for items lost or damaged during return transit.
7. Cancellation Policy
- Orders can be cancelled before dispatch only.
- Once shipped, orders cannot be cancelled.
- Refunds for approved cancellations will be processed as per Section 5.
8. Important Notes
- All decisions regarding returns, exchanges, and refunds are at the sole discretion of Whitecliffs Group.
- Policy misuse or repeated return requests may lead to account restrictions.
- This policy is subject to change without prior notice.
9. Contact Us
- Whitecliffs Group, Email: support@whitecliffshairsolutions.com, Website: https://whitecliffsgroup.com.
- Include your Order ID, product details, and supporting images/videos when contacting us.
Need help with a return?
Talk to our team
Share your order ID and issue details, and we will guide you through approvals, packaging, and timelines.
Securely pack unopened items in original packaging.
Follow approval instructions before shipping any return.
Use a trackable courier; share tracking when available.
Contact
For return or exchange requests, please share your Order ID, product details, and supporting images or videos. Our team will respond promptly with next steps.
Whitecliffs Group — support@whitecliffshairsolutions.com
Website: https://whitecliffsgroup.com